Refund policy

Refund Policy

Last updated: October 1, 2026

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

Return eligibility. To be eligible for a return, your item must be in the same condition that you received it — unused, with all parts and accessories, and in its original packaging. You will also need your order number or proof of purchase.

How to start a return. Contact us at support@snapfixgo.com with your order number and the reason for the return. If your return is approved, we will email you step-by-step return instructions, including the return address of our US returns facility. Items sent back without first requesting a return will not be accepted.

Return shipping costs. If the item is defective, damaged in transit, or incorrect, we cover the cost of return shipping. For change-of-mind returns, return shipping is paid by the customer.

Damages and issues. Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@snapfixgo.com with a photo of the issue — we will evaluate it and make it right with a replacement or a refund.

Non-returnable items. We cannot accept returns on gift cards or on products that have been used or damaged after delivery.

Exchanges. The fastest way to get the item you want is to request a return for the item you have and, once the return is accepted, place a new order.

Refunds. Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@snapfixgo.com.